Updated claim window eligibility on FBA

We are pleased to inform you that, as per the latest updates received, Starting September 5, 2024, we are updating the claim window eligibility on FBA for the use cases listed below. Ensure that you submit past claims before September 5, 2024.

• Units missing from shipments sent to Amazon fulfillment centers: No sooner than 15 calendar days from the shipment delivery date but no later than 60 calendar days.
• Inventory damaged at Amazon fulfillment centers: Within 60 calendar days from the date the unit is marked as ‘Damaged at Amazon fulfillment center’ in Inventory Adjustment report.
• Inventory misplaced at Amazon fulfillment centers: Within 60 calendar days from the date the unit is marked as ‘Misplaced’ in Inventory Adjustment report.
• Damaged, Different or Incomplete (missing accessory or main item) units from a removal shipment received: Within 30 calendar days from the shipment delivery date.
• Lost shipment during removals: No sooner than 15 calendar days from the shipment ship date but no later than 75 calendar days.

Note: Claim approvals are at the discretion of Amazon.

Please note that an update was mistakenly sent on July 29, 2024, due to technical difficulties and this is the correction update.

The Amazon Services team